what sustainability
means to us

Philosophy

Anima is driven by a genuine soul, advocating for sustainability as the proper benefit for any ambition.

We believe that our services should contribute to a better world. Although we are a company with limited resources and waste production, having the right philosophy could significantly impact society.

All small efforts make an impact. Since our activities are centred, in general, around translating knowledge and experience into value, we could easily link our core efforts to education. Moreover, we also provide educational services; we see a second link with the SDG of providing qualitative education.

Indeed, there is an opportunity in uplifting the education level in the contact centre world. Therefore, our BHAG is to develop a master’s degree in Customer Service Administration.

Until then, we commit to investing the equivalent of 5% of our net profit as of 2023 to improve access to qualitative education.

Our efforts

Administration

We strive to go 100% paperless/digital by 2024. To start, we don’t send any printed letters, and we take digital notes. With today’s technology, we will luckily not lose the power of the pen.

We don’t buy the latest tech from a technology perspective, and we don’t renew once a tool has financially depreciated to zero. If it does the job, we keep it. Is it possible to buy a refurbished item? Then we will. We value the extension of a product’s lifetime.

Mobility

We make sure that travel is limited. Although we prefer face to face relations, we have adapted to the digital workspace. Once the relation is created and we have a modus operandi we work remotely whenever possible.

If required, we travel as clean as possible. We prefer two wheels and if necessary, we drive hybrid and aim to have only electric cars by 2026.

Until now we have purchased second hand cars, if we find the right options in the new electrified market, we chose this option.

Partnerships

We carefully chose (with) who(m) we work (for). Our partners should have at least values in line with a more sustainable world or preferably have a developed sustainability program.